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Shipping and Exchange Policy
Effective Date: May 30, 2025
At Bright Mentors Pvt. Ltd., we primarily offer educational services delivered through online and offline platforms. While we do not deal in physical products, the following policy outlines our practices regarding the delivery (shipping) of services and the possibility of any exchanges.
1. Digital Service Delivery (Shipping)
Since most of our offerings are service-based (online classes, course enrollments, home tuition coordination, etc.), the term "shipping" refers to the delivery of access to services or learning materials.
- Online Courses / Classes: Access details (such as links, schedules, login credentials, etc.) are typically delivered to your registered email or phone number within 24-48 hours after payment confirmation.
- Home Tuition Services: Allocation of a personal tutor is usually completed within 2–4 business days, depending on your location and subject requirement.
Study Material: In case of any printed material (if applicable), delivery timelines may vary based on courier service availability and will be communicated accordingly.
2. Exchange Policy
Since we provide personalized educational services, exchanges are not applicable in most cases. However:
Change of Course/Subject/Tutor: A student may request a change of subject, course batch, or tutor only within the first 3 days of starting a new program. Such changes are subject to availability and management discretion.
Eligibility for Exchange:
- Exchange requests must be raised via email or phone.
- A valid reason must be provided (e.g., mismatch in course level, scheduling conflict).
- Approval is not guaranteed and will be based on review by our academic coordination team.
3. No Physical Product Returns
We do not ship or sell any physical products like books or devices at this time. Hence, product returns or exchanges are not applicable.
4. Contact Us
If you have questions about your service delivery or would like to request a change, please contact our support team:
- Phone: 1800 309 9824
- Email: [email protected]
Note: By purchasing or enrolling in any of our services, you acknowledge and agree to abide by this Shipping and Exchange Policy.
Our team is always available to provide assistance whenever required
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From Monday To Saturday) - [email protected]
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About Us
Bright Mentors Private Limited is a growing ed-tech company dedicated to transforming the education experience for students across India. With a vision to make high-quality learning both accessible and affordable, we offer a wide range of academic and skill-based programs tailored for school students.
Our platform supports learners from Classes 1-12 and provides expert-guided preparation for competitive exams such as Olympiads and foundational courses for JEE/NEET. Through the power of personalized learning, interactive content, and expert mentoring, Bright Mentors is helping students unlock their full potential-right from the comfort of their homes.
What Makes Us Different?
Personalized Learning Experience
At Bright Mentors, we understand that no two students learn the same way. That's why we build customized
learning paths for each learner-supported by adaptive technology, engaging video content, quizzes, and
doubt-solving tools. Our learning platform ensures every student progresses at their own pace with clarity
and confidence.
Why Choose Bright Mentors?
In today's fast-paced, digital-first world, students need more than traditional learning. They need the right support, direction, and tools to succeed. Bright Mentors serves as a reliable learning partner, guiding students with innovative teaching methods, real-time progress tracking, and engaging content that promotes lifelong learning.
Our programs are designed to not just improve academic scores, but also to develop critical thinking, problem-solving skills, and subject mastery.
Our Core Services
We offer a variety of learning solutions designed to cater to every student's academic and skill development needs:
1. Olympiad: Structured programs at school level, district level, state level and national level.
2. IT & Language Program: Learn essential IT skills, coding, spoken English, and other language courses for future readiness.
3. Vedic Mathematics: Speed math techniques based on ancient Vedic principles to improve calculation speed and accuracy.
4. School Preparation: Subject-wise support for CBSE and State Boards from Classes 1 to 12.
5. Home Tuition: Personalized one-on-one tutoring delivered online by qualified educators, tailored to match each student's pace and understanding.
Our Three Pillars of Excellence
1. Personalized Learning Journeys
Using Al and data-driven insights, we design learning journeys that evolve with each student's strengths and challenges.
2. Technology-Enabled Learning
By merging the best teaching practices with powerful technology, we ensure every learner-regardless of geography-gets access to high-quality, engaging lessons through live classes, recorded content, and real-time analytics.
3. Expert Mentors & Interactive Content
We bring together passionate educators, innovative tools, and research-backed pedagogy to offer students a comprehensive, engaging, and outcome-focused learning experience.
Payments
Bright Mentors provides multiple secure and easy payment options. All transactions are encrypted and processed through trusted payment gateways. You can pay using internet banking, UPI, digital wallets, or QR code-based options.