Anti-Fraud & Impersonation Policy

Last Updated: 20/5/2025

Bright Mentors Private Limited is committed to maintaining the security, trust, and safety of our students, parents, employees, tutors, and the public. This Anti-Fraud and Impersonation Policy outlines the guidelines for identifying, preventing, and reporting fraud, scams, impersonation, and the unauthorized use of our brand name, identity, or communication channels.

1. Scope of Policy

This policy applies to:

• Students & parents
• Tutors & job applicants
• Vendors, partners, affiliates
• General public interacting with our brand

It covers fraud conducted through:

• Phone calls, SMS, WhatsApp messages
• Email or social media accounts
• Fake invoices or payment requests
• Impersonation websites/pages
• Fake recruitment communication

2. What Constitutes Fraud / Misuse

• Claiming to represent Bright Mentors Private Limited without authorization.
• Requesting money, fees, admission charges, or documents on behalf of Bright Mentors through personal bank accounts.
• Offering guaranteed jobs, admissions, discounts, or services using our brand name.
• Using our company name, logo, website designs, photos, contracts, or employee identities without permission.
• Creating fake social media pages, WhatsApp groups, or email IDs impersonating our organization.

3. Authorized Communication Channels

Official communication may be conducted only through:

• Company website: www.brightmentors.co.in
• Company emails: [email protected]
• Official phone numbers published on our website
• Verified WhatsApp numbers listed publicly
• Invoices issued on company letterhead

We do not operate through:

• Unverified personal WhatsApp numbers
• Personal Gmail/Yahoo/Hotmail accounts (unless clearly informed)
• Random job portals without official listings
• Telegram, Facebook Marketplace, OLX-style advertisements

4. Payments & Fees

All payments must be:

• Made only to company-approved bank accounts
• Supported by official invoices or receipts
• Confirmed through company communication channels

We never request:

• Advance token payments without documentation
• OTPs, passwords, or bank login details
• Screen-sharing for financial transactions

If someone asks for these, immediately treat it as a scam.

5. Recognizing Warning Signs

• Urgently demand payment
• Offer unrealistic discounts/promises
• Avoid video calls/verifications
• Use unprofessional language
• Request payment to personal accounts

Always verify first.

6. How to Verify Authenticity

You may verify:

• Tutor/Staff identity
• Invoice authenticity
• Program fee validation

By emailing: [email protected]

7. How to Report Fraud / Misuse

Immediately contact us if you:

• Received suspicious communication
• Already paid someone impersonating us
• Found fake pages/accounts

Report via:

• Email: [email protected]
• Phone/WhatsApp: +91-1800 309 9824
• Website Form: www.brightmentors.co.in/report-fraud

Please include:

• Screenshots of chats/emails
• Phone numbers and email IDs involved
• Links of social media profiles
• Payment proofs, if any

8. Actions Taken by Bright Mentors

Upon receiving a report, we may:

• Verify the claim
• Issue takedown requests
• Inform relevant authorities
• Submit cyber complaints
• Provide guidance to the victim

We strive to acknowledge reports within 24–48 hours.

9. Cybercrime & Legal Reporting

If you have already lost money, we strongly advise:

• Filing a complaint at your nearest police station
• Reporting online at: https://www.cybercrime.gov.in
• Informing your bank immediately

We can assist with documentation if needed.

10. Liability Disclaimer

Bright Mentors Private Limited is not responsible for:

• Payments made to unauthorized individuals
• Deals conducted outside official channels
• Misuse of our name by third parties
• Private negotiations between tutor-student without company consent

We do not guarantee recovery of lost funds.

11. Brand Protection & Legal Action

We reserve the right to:

• Initiate civil/criminal action
• Report impersonators to law enforcement agencies
• Take strict administrative measures

Impersonation under Indian law may lead to:

• IPC 419, 420 (Cheating)
• IT Act Section 66C, 66D (Identity fraud)

12. Updates to Policy

We may modify, update, or expand this policy without prior notice. The latest version will always remain available on our website.

13. Contact for Legal Notices

Legal & Compliance Department
Bright Mentors Private Limited
Email: [email protected]
Phone: +91-1800 309 9824

14. Final Advisory

• Always verify before paying.
• Always ask for official invoices.
• Never share OTP or banking credentials.
• When in doubt — confirm with us.

Your safety & trust matters!